At LIDER, we offer warranty coverage, returns, refunds, and order cancellations to help ensure a smooth and reliable customer experience. Updated August 10th, 2026
LIDER ELECTRIC, INC. (“LIDER”) warrants to the original purchaser for end use that eligible LIDER products purchased from LIDER or an authorized seller will be free from defects in materials and workmanship under normal use and proper installation for three (3) years from the date the product is delivered to the original purchaser.
A valid and legible proof of purchase is required. The proof of purchase must identify the product, purchase platform, seller, order number, and purchase or delivery date. If the delivery date cannot reasonably be established, LIDER will use the purchase date shown on the proof of purchase.
A 3-year warranty is available for items sold by authorized sales platforms. Warranty replacement does not cover items purchased from unauthorized platforms. Warranty replacement also does not cover items damaged from improper installation, misuse, or modification.
For marketplace purchases, the order must identify LIDER ELECTRIC, INC. The fact that a product was purchased through Amazon, TikTok Shop, or another marketplace does not by itself establish that the seller was authorized. Products purchased from unauthorized sellers, private sellers, liquidation sellers, or other unauthorized resale sources are not eligible under this Limited Warranty.
This Limited Warranty covers defects in materials or workmanship that cause the product to malfunction during normal use when the product has been installed, operated, and maintained in accordance with its instructions, ratings, and applicable electrical requirements.
This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.
During the warranty period, if LIDER determines that an eligible product has a defect covered by this Limited Warranty, LIDER will provide a replacement of the same model or, if that model is unavailable, a reasonably comparable product. The defective product must be exchanged within the warranty period to be eligible for a replacement.
If a suitable replacement is unavailable, LIDER may provide another remedy permitted under applicable law, including reimbursement of the original product purchase price.
The replacement product itself will be provided without charge. Unless required otherwise by applicable law, this Limited Warranty does not cover removal, installation, reinstallation, electrician charges, diagnostic charges, or other labor expenses.
A replacement product is also covered for the remainder of the original warranty period or ninety (90) days from delivery of the replacement, whichever is longer.
To proceed with a warranty claim, please contact our Customer Service team at +1 (833) 977-3915 or send an email to customerservice@lider-electric.com. Please prepare the following required information for our Customer Service team to better assist you.
LIDER may require reasonable troubleshooting, photographs, video, or return of the product to confirm that the issue is covered.
Do not return a product without authorization. If a return is required, LIDER will provide return instructions and a Return Merchandise Authorization. For an approved United States warranty claim, LIDER will provide a prepaid return shipping label when required.
The customer must ship the defective product by the deadline specified in the return authorization. Unless LIDER approves an advance replacement, the replacement may be shipped after the defective product has been received or confirmed in transit.
Our warranties are eligible for international customers as well. Warranty replacements for international orders require the customer to send the original item back to us. If a customer needs a replacement under warranty, the customer will be responsible for any international or customs fees incurred. Once the item is received, we will ship out a replacement.
In the case where LIDER ELECTRIC, INC. pays for such fees, the customer will be billed accordingly. Please contact our team at customerservice@lider-electric.com for details.
If the customer does not return the defective unit or has damaged the product with improper use or installation, they may be charged for the replacement unit.
Our customer service team is here to assist you with any questions about our warranty and returns policy.